Refund and cancellation policy
Updated 7 November 2026
Before work begins
You may cancel for a full refund before work starts. An automatic initial website scan alone does not count as billable work for this policy.
After work begins
You may cancel remaining work. We refund the unused part of your payment after deducting work already completed within the agreed scope and any non-refundable third-party costs you approved in advance. We provide an itemised explanation; deductions will not exceed the amount paid.
If we cannot deliver
If Boostrivo cannot deliver the agreed work, we will discuss a correction or refund for the undelivered portion. Mandatory consumer rights remain unaffected. A lack of a particular search ranking alone is not evidence that agreed work was not delivered.
How to request a refund
Email us with your order reference and a brief explanation. We aim to respond within five business days. Approved refunds are returned through the original payment method; the time they take to appear depends on the payment provider and bank. Never email card numbers or security codes.
No automatic renewals
Packages are one-time prepaid purchases. Cancelling future work does not require cancelling a recurring subscription.